e7bet's Privacy Policy — Your Data Is Our Responsibility

In Introduction

e7bet is a trusted online casino and betting platform in Bangladesh. We place the highest priority on our users' privacy. This privacy policy will inform you about what information we collect while you use e7bet's website and services, how it is used, with whom it may be shared, and what measures we take to protect your data.

By starting to use our services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with anything, please refrain from using our services or contact us at [email protected].

This policy may change from time to time. We will notify you of any significant changes and the "Last Updated" date at the top of the page will be revised.

1 What Information We Collect

When creating an account and using services at e7bet, we may collect the following types of information:

1.1 Information You Provide Directly

• Name, date of birth, and national identity card details (for age verification)
• Email address and mobile number
• Your chosen username and password
• Payment information — such as your bKash, Nagad, or Rocket mobile number
• Messages and attachments you provide when contacting customer support

1.2 Automatically Collected Information

• IP address and device type and operating system
• Browser type and language settings
• Which pages you visited, how long you stayed, and which links you clicked
• Session-related data and crash reports
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may also collect information from trusted third parties for the purpose of identity verification or fraud prevention. The use of such information is covered by this policy.

2 Purpose of Using Your Information

e7bet uses your information only for the following legitimate purposes:

• Account Management: To create, maintain, and secure your account.
• Service Delivery: To manage betting, gaming, and payment-related activities.
• Identity Verification: To confirm your age and verify account ownership.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To promptly resolve your questions and complaints.
• Communication: To inform you of important policy changes or account-related matters.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user behavior in order to improve our platform and user experience.

We will not use your information beyond the purposes listed above. If we need to use your information for a new purpose, we will inform you in advance.

3 Sharing Your Information with Third Parties

e7bet never sells your personal information or transfers it to third parties for commercial interests. However, we may share information in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, web hosting, and technical support. These partners receive only the information necessary to provide specific services and may not use it for any other purpose.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from law enforcement authorities, or to meet the requirements of applicable law.

3.3 Business Transfers

In the event of a business merger or acquisition, user information may form part of the transferred assets. However, the terms of this privacy policy will remain in force in such cases.

3.4 With Your Consent

If we need to share information with any third party outside the situations described above, we will first obtain your explicit consent.

4 Data Security Measures

e7bet has adopted industry-standard technical and organizational measures to ensure the security of your information:

• SSL Encryption: All communication between your browser and our servers is secured through SSL (Secure Socket Layer) encryption.
• Data Encryption: Sensitive information stored in our system is kept in an encrypted state.
• Access Controls: Only authorized personnel can access your information, and even they are limited to only the information they need.
• Regular Audits: The security of our systems is regularly tested and reviewed.
• Password Protection: Your password is stored in hashed form; no staff member can view your password.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.

However, no digital system is 100% secure. We take every precaution, but it is not possible to guarantee complete security when transmitting information over the internet. Keeping your account password confidential is also your own responsibility.

5 Cookies & Tracking Technologies

Cookies and similar technologies are used on the e7bet website. A cookie is a small text file stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: Indispensable for the core functionality of the site — maintaining login sessions, security, etc.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how users interact with the site, which helps us improve our services.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. Keep in mind, however, that disabling essential cookies may affect some functionality of the site.

6 Data Retention Period

We retain your information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. General retention periods are noted below:

• Active Account Information: For as long as the account remains active.
• Transaction Information: For the period required by legal and financial regulations.
• Closed Account Information: For the time necessary for legal obligations, dispute resolution, or fraud prevention.
• Customer Support Records: For a limited period for the purpose of ensuring service quality and training.

Once the retention period ends, information is securely deleted or anonymized in a way that makes it impossible to identify you.

7 User Rights

As a user of e7bet, you have the following rights regarding your own personal information:

7.1 Right of Access

You may request at any time to find out what information we have collected about you.

7.2 Right to Rectification

If there is any discrepancy or error in your information, contact us to have it corrected. We will rectify it as soon as possible.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. We will consider your objection and take appropriate action.

7.5 Right to Data Portability

You may request to receive your information in a common, machine-readable format.

To exercise any of the above rights, contact us at [email protected]. We will generally respond within 30 business days.

8 Protection of Minors' Information

e7bet is an adult service. You must be at least 21 years of age to use our platform. We do not knowingly collect information from any person under the age of 21.

Age verification is in place at the time of account creation. If we receive information that a minor is using our services, we will immediately suspend that account and delete the associated information.

If you believe a minor is using our services, please let us know at [email protected].

9 Special Protection for Payment Information

e7bet currently processes financial transactions through bKash, Nagad, and Rocket. Special measures have been taken to protect your financial information when using these Mobile Financial Services (MFS):

• Your mobile number is transmitted in an encrypted state during payment processing.
• We do not collect or store your MFS PIN or password under any circumstances.
• Only the minimum information necessary is used for transaction verification.
• Transaction patterns and amounts are monitored to detect fraud.

The minimum deposit amount is ৳500 and the minimum withdrawal amount is also ৳500. A record of every transaction is securely stored and you can view your transaction history from your account.

10 Third-Party Links & Services

e7bet's platform includes services from game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, Microgaming, and others. These third parties may have their own privacy policies that differ from ours.

Your interactions with third-party games or services are governed by their own privacy policies. We are not responsible for the data collection and usage practices of third parties.

Our recommendation: read the privacy policy of any third-party service before using it.

11 Policy Changes & Updates

e7bet reserves the right to change this privacy policy from time to time. The policy may change for the following reasons:

• Legal or regulatory changes
• Introduction of new services or technologies
• Improvements based on user feedback and suggestions
• Changes in business operations

If any significant change is made, we will notify you by email or through a notification on the platform. Continued use of the services after a change is considered acceptance of the new policy.

We recommend that you visit this page regularly and keep an eye on the "Last Updated" date at the top of the page.

12 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, contact us:

• Email: [email protected]
• Live Chat: Chat directly through our website — available 24 hours a day, 7 days a week.
• Language: You may contact us in Bengali or English.

We take any privacy-related complaint very seriously and work to resolve it as quickly as possible. After your complaint is submitted, we will send an acknowledgment and inform you of the appropriate action following our investigation.

e7bet believes that transparency and trustworthiness are the core foundation of a successful platform. We commit to always working to protect your personal information.